General Terms and Conditions (GTC)
1. Scope and Provider
(1) These General Terms and Conditions apply to all contracts concluded through the Vicky’s Nylons online store.
The provider and contracting party is:
Robert Hannaby, Victoriya Galanova GbR – Vicky’s Nylons
Am Schlosshang 3
87700 Memmingen
Germany
Phone: +49 8331 8335995
Email: info@vickys-nylons.de
VAT ID No.: DE314544191
(2) For the purposes of these Terms and Conditions, a “consumer” is any natural person who enters into a legal transaction for purposes that are predominantly neither related to their commercial activities nor to their independent professional activities.
(3) Individual agreements with the customer take precedence over these General Terms and Conditions.
2. Conclusion of the Contract
(1) The presentation of products in our online store does not constitute a legally binding offer to enter into a sales contract, but rather an invitation to place an order.
(2) The customer can add the desired products to the shopping cart and review and correct their entries at any time before submitting the order.
(3) By clicking the “Place Order” button, the customer submits a binding offer to purchase the items in the shopping cart.
(4) Upon receipt of the order, the customer will receive an automatic confirmation of receipt via email. This confirmation of receipt merely documents that we have received the order and does not constitute acceptance of the offer unless acceptance is expressly stated therein.
(5) The sales contract is concluded when we expressly accept the order or ship the ordered goods to the customer.
3. Language of the Contract and Contract Text
(1) The online store is available in German, English, and Dutch. The ordering process and contract information are provided in the store language selected by the customer.
(2) We store the contract text in accordance with statutory retention requirements. The order details and these General Terms and Conditions are provided to the customer electronically in connection with the order.
(3) The customer may save or print the terms and conditions of the contract using the functions of their browser before placing their order.
4. Prices and Payment Terms
(1) The prices listed in the online store are total prices and include the applicable statutory sales tax, if any.
(2) Shipping costs may also apply. The applicable shipping costs will be displayed to the customer in the online store and, at the latest, before the customer submits a binding order.
(3) The payment options currently available are displayed to the customer in the online store and during the ordering process.
(4) Unless otherwise specified for the selected payment method, the purchase price is due upon conclusion of the contract.
(5) For payment methods processed through an external payment service provider, the terms and conditions of the respective payment service provider may also apply.
5. Delivery and Delivery Area
(1) Delivery will be made to the shipping address provided by the customer within the delivery areas listed in the online store.
(2) The currently available shipping countries and any shipping restrictions are displayed in the online store or during the ordering process.
(3) Information on delivery times is provided with each product or during the ordering process.
(4) Unless otherwise specified, shipping is handled by a shipping service provider selected by us.
(5) In the rare event that an ordered product is unavailable, even though we assumed it would be available at the time the contract was concluded, we will notify the customer immediately. Any payments already made for goods that cannot be delivered will be refunded immediately.
6. Retention of Title
The delivered goods remain our property until full payment has been made.
7. Right of Withdrawal
Consumers generally have a statutory right of withdrawal for distance sales contracts.
Details regarding the right of withdrawal, how to exercise it, the consequences of withdrawal, as well as statutory exceptions and the premature expiration of the right of withdrawal are set forth in our separate notice regarding the right of withdrawal.
Our website also provides consumers with the legally required electronic “Cancel Contract” feature.
8. Statutory Liability for Defects
The statutory liability for defects applies.
If a voluntary warranty is additionally offered for a product, the customer’s statutory rights regarding defects remain unaffected. Details of such a warranty are set forth in the respective warranty terms and conditions.
9. Damage During Shipping
If goods are delivered with obvious damage caused during shipping, we ask customers to report such damage to the delivery person as soon as possible and to notify us.
Failure to file such a complaint or provide such notice does not affect the customer’s statutory rights, in particular their statutory claims for defects. However, your cooperation makes it easier for us to assert our own claims against the carrier or the transport insurer.
10. Data Protection
Information about the processing of personal data, the legal basis for such processing, the service providers we use, and the rights of data subjects can be found in our separate Privacy Policy.
11. Consumer Dispute Resolution
We are not willing or obliged to participate in dispute resolution proceedings before a consumer arbitration board.
12. Copyright
The content we create and publish on our website—in particular, text, photographs, graphics, and other visual materials—is subject to applicable copyright law.
Any use beyond the legal limitations of copyright law requires our prior consent, provided that the content in question originates from us and we are the holders of the relevant rights.
13. Governing Law
The laws of the Federal Republic of Germany shall apply, to the exclusion of the United Nations Convention on Contracts for the International Sale of Goods.
With respect to consumers, this choice of law applies only to the extent that it does not deprive the consumer of the protection afforded by mandatory provisions of the law of the country in which the consumer has his or her habitual residence.
14. Final Provisions
If any provision of these General Terms and Conditions is or becomes invalid, the validity of the remaining provisions shall remain unaffected. The invalid provisions shall be replaced by the applicable statutory provisions.
As of September 2026