Cancellation policy

As a consumer, you have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods.

To exercise your right of withdrawal, you must send us

Robert Hannaby, Victoriya Galanova GbR – Vicky’s Nylons
Am Schlosshang 3
87700 Memmingen
Germany

Phone: +49 8331 8335995
Email: info@vickys-nylons.de
VAT ID No.: DE314544191

notify us of your decision to cancel this contract by means of a clear statement (e.g., a letter sent by mail or an email). You may use the sample cancellation form provided for this purpose, but its use is not required.

You may also submit your notice of withdrawal using the electronic withdrawal feature provided on our website. You can access this feature by clicking “Withdraw from the Contract.” Once you have submitted your notice of withdrawal using this feature, you will immediately receive confirmation of its receipt on a durable medium.

To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired.

Consequences of revocation

If you withdraw from this contract, we shall reimburse to you all payments received from you, excluding the costs of delivery (including any exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.

For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment.

We may refuse to refund you until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.

You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired.

You bear the direct costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.

Exclusion or Premature Termination of the Right of Withdrawal

The right of withdrawal does not apply or expires prematurely for contracts involving the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been broken after delivery.

Sample Cancellation Form

To use the sample cancellation form, please follow the link below:

Revocation form